Shown here is an example of the user-friendly UI in the early stage of the new account application process.
A key element of the design of GEM/STONE, as shown here, is the capability of suspending and resuming the application process.
Applicants can be interrupted, or they may need to locate relevant documents. A high rate of abandonment results if this capability is not well-designed into the system.
Galantis has learned a great deal about the most effective design of this customer-facing UI, and those lessons are reflected in GEM/STONE.
It is likewise important that the back office and customer care personnel have a well designed UI to ensure their productivity.
Information captured through the new account approval process , including credit, financial and personal information is maintained in a central repository
This central repository of customer information is a key benefit of GEM/STONE, and has been shown to benefit the organization in many ways.